Store and organize files/data/information for long-term use.Try tasks management tools such as Trello, Asana or JIRA instead.Manage to-do lists, delegate tasks, or to manage a workflow or project.Refer to PSDocs for information on how to help a patron. For staff technology support use the DLS Service Portal (JSM).Create tickets for support requests or user reference questions.in-person Communications” for more guidelines These are better left for face-to-face interactions.Have emotionally charged conversations or discussing performance issues.Route detailed communications to email, a ticketing system, a collaborative document-editing tool or through a meeting.Conduct lengthy or detailed communications.Consider creating custom notifications if you do not regularly open Slack.In order to keep conversation moving, it is best to check Slack and respond to direct messages at least once a day.Slack should be checked at least once a day Slack’s active/inactive indicators show a status based on whether users have read or sent messages in the past 10 minutes.Please note: the FlexWork norms designate the Outlook calendar as the primary method to use for sharing work status information.Update/Add a status (for example, “working remotely,” “on vacation,” etc.) to allow others to view your general location/status each day Slack is not a universal substitute for email or meetings.Managers should make expectations clear to new staff during onboarding. Make sure you follow your department expectation for having Slack open or have the conversation with your manager if expectations are not clear.Consider scheduled sends if you’re reaching out outside of typical work hours. Understand that not everyone’s working hours align with your own.Participants in Slack threads share responsibility for ensuring that Slack threads are useful, timely, respectful, and inclusive, and should move threads to other communication methods as needed.Cross-departmental teams should discuss their primary communication modes at least once.Department heads should communicate with their teams about usage expectations for Slack.
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